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Voice\nassistants enable a quick and hands-free reaction by the users and can also take their feedback into account. This\npaper presents the methods employed by the Smart Companion project to improve the dialogue and technical\nstructures of a voice assistant system for emergency situations. We propose a dialogue structure, guided by a\nuser centered design process, that issues concise and closed-ended questions while being able to process a wide\nrange of possible user responses. This structure can handle any verbal user input, including non-responses and\nunintelligible utterances, through feedback and fallback mechanisms. To avoid technical errors or unresponsive\nusers prematurely terminating an emergency call, conversations can be restarted at any point in the dialogue\nstructure, by working in tandem with the other Smart Companion components. This also enables the emergency\nsystem to proactively ascertain if the user needs help. The technical implementation provides an easy dialogue\nconfiguration, adaptation, and expansion, with a custom state machine design supervising the dialogue flow."}]}],"bf:provisionActivity":[{"@type":"bf:Publication","bf:agent":[{"@type":"schema:Organization","schema:name":[{"@value":"St. Pölten University of Applied Sciences"}]}],"bf:date":["2024-11-27"],"bf:place":[{"@type":"schema:Place","skos:prefLabel":[{"@value":"St. Pölten"}]}]}],"dce:subject":[{"@type":"skos:Concept","skos:prefLabel":[{"@language":"eng","@value":"Voice Assistants"}]},{"@type":"skos:Concept","skos:prefLabel":[{"@language":"eng","@value":"Human Machine Communication"}]},{"@type":"skos:Concept","skos:prefLabel":[{"@language":"eng","@value":"AI"}]},{"@type":"skos:Concept","skos:prefLabel":[{"@language":"eng","@value":"Dialogue Design"}]},{"@type":"skos:Concept","skos:prefLabel":[{"@language":"eng","@value":"State Machine 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