Marlies Titak Marlies Titak Process Modeling Exercises Process elements (input – output, process steps, trigger – final state, monitoring & measuring) process description, process checklist, process flowchart Business Process Model and Notation (BPMN) BPMN examples: technical sales processes process “offer preparation”, process “contract negotiation”, process “returns handling” PDFDocument eng 2026-02-20T09:37:42.857790Z Qualitätsmanagement Quality management ÖFOS 2012 -- SOZIALWISSENSCHAFTEN (5) -- Wirtschaftswissenschaften (502) -- Wirtschaftswissenschaften (5020) -- Qualitätsmanagement (502032) ÖFOS 2012 -- SOCIAL SCIENCES (5) -- Economics (502) -- Economics (5020) -- Quality management (502032) Quality Management OER Educational Resource Open Educational Resource Business Process Model and Notation BPMN Process Modeling 267827 b application/pdf http://creativecommons.org/licenses/by-sa/4.0/